Returns

Returns are accepted only in case of Manufacturing Defects, Shipping Damages or Wrong Product Received
If you require to return or exchange an item you may contact us with your request at support@kremeworld.com
We require you to produce/attach the original purchase invoice and a minimum of two photographs of the product at the time of placing a return/exchange request
We only accept returns/exchanges, if the item is purchased directly from our website kremeworld.com
Return/exchange of product if bought from any other website/dealer will be subject to the return policy of the respective website/dealer
The product should be returned to us within 7 days from delivery
We will send you a new replacement as soon as we receive the returned product with packaging intact including accompanying documentation*

Cancellation

Before Shipping :
If the order or the item(s) that you want to cancel have yet to be shipped, you can place a cancel request by writing to our customer support team at support@kremeworld.com

Post Shipping :
Orders already shipped cannot be canceled at source, to know more please get in touch with our Customer Support team at support@kremeworld.com

Please ensure safe packing as we cannot offer refunds on items that are damaged from return shipping. Once we receive the product(s) back and verify its packaging/condition and post our examination the refund will be processed within 7 – 10 business days

Cancellation/shipping charges may be applicable.

Refund

Refunds will equal the price you paid for the product on purchase
If multiple products were ordered and only part of the order contents are to be returned then you will be refunded only for the price of the order component returned
Return refunds will be processed within 7 to 10 business days
The User will be required to produce a copy of the original invoice at the time of placing a request for return or exchange of Products.
Shipping cost refunds are only applicable on products with a manufacturing defect
Kremeworld reserves the right to alter and enforce this Return Policy at any time without serving prior notice